mycloud Business KPI Dashboard
mycloud
Ticket volume, distribution and workload at a glance
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Filter:
Created Date Range
Period:
2026-08-01
to
2026-08-26
Total Tickets:
763
Overall Risk:
CRITICAL
Ticket Status Distribution
Priority Distribution
763
Total Tickets
14
Active Agents
89.2h
Avg Ticket Age
3
Escalated
290
Reminder Tickets
96.9%
Closure Rate
Department Load
Open Ticket Ageing
Top 3 Agents By Volume
Vansita Kedia
111
Kalyani Amrutphale
106
Nisha Jangid
88
Top 3 Categories
Operational Query
332
General Query
150
Report Issue
84
Top 3 Products
PMS
406
BACK-OFFICE
198
ANDROID POS
41