mycloud Business KPI Dashboard
mycloud
Ticket volume, distribution and workload at a glance
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Filter:
Created Date Range
Period:
2026-10-01
to
2026-10-21
Total Tickets:
588
Overall Risk:
CRITICAL
Ticket Status Distribution
Priority Distribution
588
Total Tickets
12
Active Agents
122.9h
Avg Ticket Age
2
Escalated
240
Reminder Tickets
94.2%
Closure Rate
Department Load
Open Ticket Ageing
Top 3 Agents By Volume
Vansita Kedia
97
Kalyani Amrutphale
84
Pratishtha Arora
68
Top 3 Categories
Operational Query
249
General Query
107
Setup
74
Top 3 Products
PMS
242
BACK-OFFICE
143
Unknown
57