Executive Dashboard - mycloud Ticket Monitoring

Total Tickets

590

Open

On Hold

Escalated

In Progress

Closed

555

Critical

High Priority

Reminder Tickets

240

Repeated Reminders

151

Email Escalations

445

27459

Active Agents

Avg Age (Hrs)

122.76

AI Executive Summary

AI INSIGHT

AI Executive Summary Selected Period: 01-Oct-2026 to 21-Oct-2026 Overall Support Risk : CRITICAL Total Tickets : 590 Open Tickets : 23 On Hold Tickets : 8 In Progress Tickets : 0 Closed Tickets : 555 Critical Tickets : 0 High Priority : 4 Reminder Tickets : 240 Repeated Reminders : 151 Total Reminders : 2268 Escalated Tickets : 3 Email Escalations : 445 Telegram Reminders : 27459 Active Agents : 12 Average Ticket Age : 122.76 Hours Average Reminders : 3.84 Top Agent : Sreejith R Top Category : Operational Query Top Product : PMS Top Office : mycloud Nature of Tickets (Top Categories): - Operational Query : 251 tickets (13 open, 0 escalated, risk: HIGH) - General Query : 108 tickets (4 open, 0 escalated, risk: HIGH) - Setup : 74 tickets (2 open, 0 escalated, risk: HIGH) No category currently has escalated tickets. Follow-Up & Response Pattern: Internal Agent Nudges (Telegram) : 2268 sent, across 240 ticket(s) 151 ticket(s) have been nudged more than once and are at the highest risk of being neglected. Email Escalations to Management : 445 NOT currently tracked (would need additional sync data): - Customer-side follow-ups / replies (Zoho thread activity is not synced) - First response time / time-to-first-reply - Reopened ticket count (Closed -> reopened transitions) These three can be added if useful, but require pulling ticket conversation history from Zoho during sync, which is a separate, heavier API call per ticket.

Trend Analysis

Current Trend Analysis Selected Period: 01-Oct-2026 to 21-Oct-2026 Support workload is currently CRITICAL. Open Tickets: 23 On Hold / In Progress / Escalated: 8 on hold, 0 in progress, 3 escalated Repeated Reminder Tickets: 151 Critical Tickets: 0 High Priority Tickets: 4 Top workload agent: Sreejith R Top ticket category: Operational Query Top product: PMS Top office: mycloud Ageing Risk: 11 open tickets are older than 7 days. Nature of Tickets: - Operational Query : 251 tickets (13 open, 0 escalated, risk: HIGH) - General Query : 108 tickets (4 open, 0 escalated, risk: HIGH) - Setup : 74 tickets (2 open, 0 escalated, risk: HIGH) No category currently has escalated tickets. Management should focus on ageing tickets, repeated reminders, high-priority cases and workload concentration.

Gemini Executive Summary

LIVE AI

Gemini Trend Analysis

Risk Level

NORMAL

Gemini Recommendations

AI Management Recommendations

1. Prioritize high-priority tickets during the next support review. 2. Review all tickets with more than one reminder and escalate unresolved cases. 3. Review workload concentration on Sreejith R. 4. Analyse recurring issues within the Operational Query category. 5. Review the PMS product area for recurring support issues.

TOP AGENT

Sreejith R

6 open tickets

TOP CATEGORY

Operational Query

251 tickets

TOP PRODUCT

PMS

242 tickets

TOP OFFICE

mycloud

493 tickets

Status Distribution

Priority Distribution

Department Load

#	Agent	Total	Open	Closed	Reminders	Avg Age	Workload	Status
1	Sreejith R	48	6	42	426	301.1 hrs	26.1%	HIGH
2	Pratishtha Arora	68	4	64	406	231.3 hrs	17.4%	MEDIUM
3	Nisha Jangid	58	4	54	353	266.4 hrs	17.4%	MEDIUM
4	Rishabh Kumar	24	4	20	191	196.1 hrs	17.4%	MEDIUM
5	Anushka Gandhi	37	4	33	125	198.9 hrs	17.4%	MEDIUM
6	Manisha Gupta	46	3	43	127	248.0 hrs	13%	NORMAL
7	Pradeep Saini	43	3	40	3	332.7 hrs	13%	NORMAL
8	Vansita Kedia	97	2	95	370	258.8 hrs	8.7%	NORMAL
9	Rittwick Roy Choudhury	9	2	7	0	358.3 hrs	8.7%	NORMAL
10	Kalyani Amrutphale	85	1	84	210	237.7 hrs	4.3%	NORMAL
11	Shantanu Tiwari	14	1	13	52	177.3 hrs	4.3%	NORMAL
12	Manoj Kumar	23	1	22	5	233.8 hrs	4.3%	NORMAL

Office	Total	Open	Closed	High	Reminders	Avg Age	Risk
mycloud	493	21	472	3	2254	252.9	HIGH
Unknown	55	12	43	0	7	251.7	HIGH
PF Dubai	21	1	20	0	4	323.6	MEDIUM
PF India	21	1	20	1	3	292.6	MEDIUM

Product	Product Type	Total	Open	Closed	High	Reminders	Avg Age	Risk
PMS	PMS	242	10	232	3	1285	280.7	HIGH
BACK-OFFICE	Back-Office	144	5	139	1	390	233.3	HIGH
Unknown	PMS	56	12	44	0	7	249.8	HIGH
ANDROID POS	Android POS	55	4	51	0	139	225.4	HIGH
BACKOFFICE	Back-Office	32	4	28	0	159	250.5	HIGH
Channel Manager	Channel Manager	19	0	19	0	99	335.6	HIGH
CLOUD POS	Android POS	16	0	16	0	44	205.1	HIGH
BANQUETS	PMS	6	0	6	0	1	206.9	NORMAL
INTERFACES	Android POS	5	0	5	0	0	198.6	NORMAL
E-Invoicing	E-invoice	5	0	5	0	49	222.6	HIGH
Club++	Android POS	3	0	3	0	0	276.8	NORMAL
Tally Interface	Tally Interface	3	0	3	0	25	145.4	HIGH
Web Touche	Android POS	2	0	2	0	46	327.4	HIGH
Flutter	Android POS	1	0	1	0	13	339.5	HIGH
TOUCHE	Android POS	1	0	1	0	11	298.1	HIGH

Category	Total	Open	Closed	High	Reminders	Avg Age	Risk
Operational Query	251	13	238	3	915	247.7	HIGH
General Query	108	4	104	0	461	246.8	HIGH
Setup	74	2	72	1	267	295.7	HIGH
Uncategorized	56	12	44	0	7	249.8	HIGH
Report Issue	52	3	49	0	501	284.0	HIGH
License	30	0	30	0	53	251.5	HIGH
Data Issue	8	0	8	0	61	288.8	HIGH
Sprint Point	4	0	4	0	2	184.2	MEDIUM
Bug	4	1	3	0	1	146.1	NORMAL
Training Issue	2	0	2	0	0	246.2	NORMAL
Demo Completed	1	0	1	0	0	340.9	NORMAL

Tickets Requiring Attention

Reminder > 1 • 151

Ticket	Subject	Agent	Category	Office	Product	Created	Age	Reminders	Status	Priority	Risk
#348466	Marvin Suites Hotel - Bangkok (M0550), Delivery of the Reservation was not confirmed by the PMS.	Pratishtha Arora	Operational Query	mycloud	PMS	05-10-2026 03:39	396.3 hrs	92	Escalated	Standard	CRITICAL
#348395	Urgent Assistance Required - GST Configuration Issue in Allowance Posting \| Room No. 722	Vansita Kedia	Operational Query	mycloud	PMS	04-10-2026 11:19	412.7 hrs	80	Closed	Standard	CRITICAL
#348019	Re: Webeds /DOTW listing	Sreejith R	Setup	mycloud	Channel Manager	01-10-2026 12:35	483.4 hrs	62	Closed	Standard	CRITICAL
#348689	Reg Card – Implementation Guidance at Cygnett Hotels	Nisha Jangid	General Query	mycloud	PMS	06-10-2026 07:34	368.4 hrs	61	Closed	Standard	CRITICAL
#347985	GL Code 142612 Entry	Rishabh Kumar	Report Issue	mycloud	BACKOFFICE	01-10-2026 10:54	485.1 hrs	60	Closed	Medium	CRITICAL
#348129	Fw: Logo source file	Sreejith R	Operational Query	mycloud	PMS	02-10-2026 09:16	462.7 hrs	52	Closed	Standard	CRITICAL
#348992	Excel formate	Kalyani Amrutphale	Report Issue	mycloud	BACK-OFFICE	08-10-2026 06:59	321.0 hrs	50	Closed	Standard	CRITICAL
#348005	Go-Live Confirmation - The Corinthians Resorts	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	01-10-2026 11:57	484.0 hrs	49	Closed	Standard	CRITICAL
#349373	Blusalzz Residence Amritsar - E-Invoice	Pratishtha Arora	Operational Query	mycloud	E-Invoicing	10-10-2026 15:07	264.9 hrs	44	Closed	Low	CRITICAL
#348981	Reg - AR Report Unable to view for old Months.	Sreejith R	General Query	mycloud	PMS	08-10-2026 06:07	321.8 hrs	44	Closed	Standard	CRITICAL
#347974	Mismatch Between DSR Revenue and Profit & Loss Report	Sreejith R	Report Issue	mycloud	PMS	01-10-2026 09:53	486.1 hrs	40	Closed	Standard	CRITICAL
#349069	RE: Request for Details Double Data Transfer	Vansita Kedia	Operational Query	mycloud	PMS	08-10-2026 13:27	314.5 hrs	39	Closed	Standard	CRITICAL
#349055	changes to the room categories in the PMS	Sreejith R	General Query	mycloud	PMS	08-10-2026 12:08	315.8 hrs	38	Closed	Low	CRITICAL
#347989	FW: Request: Remove PM Room Type, Add Filter, and Channel Field Issue	Vansita Kedia	Report Issue	mycloud	PMS	01-10-2026 11:05	484.9 hrs	38	Closed	Standard	CRITICAL
#349057	Re: Clarification required on bill SLK26-27/1010 & SLK26-27/995	Rishabh Kumar	Operational Query	mycloud	PMS	08-10-2026 12:15	315.7 hrs	37	Closed	Standard	CRITICAL
#349054	MyCloud Onboarding & Implementation Plan - Hotel Prego Suites	Nisha Jangid	Setup	mycloud	PMS	08-10-2026 12:04	315.9 hrs	37	Closed	Standard	CRITICAL
#349370	Re: Blocking the rooms PMS	Pratishtha Arora	Operational Query	mycloud	PMS	10-10-2026 14:01	265.9 hrs	35	Closed	Low	CRITICAL
#349289	HOUSE USE ROOM NTS COUNT IS NOT PICKED UP.	Pratishtha Arora	Report Issue	mycloud	PMS	10-10-2026 04:46	275.2 hrs	33	Closed	Low	CRITICAL
#349202	Discrepancy in Consumption Report - LPG Cylinder (19 KG) \| T0482	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	09-10-2026 11:25	292.6 hrs	33	Closed	Standard	CRITICAL
#349228	Settlement mode not printing on Bill	Vansita Kedia	Operational Query	mycloud	ANDROID POS	09-10-2026 13:25	290.5 hrs	32	Closed	Standard	CRITICAL
#349254	RE: myCloud Mapping sheet	Rishabh Kumar	Setup	mycloud	ANDROID POS	09-10-2026 17:43	286.3 hrs	30	Closed	Standard	CRITICAL
#349369	Mismatch in History and Forecast Report – Room Inventory & Availability	Sreejith R	General Query	mycloud	PMS	10-10-2026 13:24	266.6 hrs	29	Closed	Standard	CRITICAL
#349225	(No Subject)	Nisha Jangid	Report Issue	mycloud	Web Touche	09-10-2026 13:17	290.7 hrs	29	Closed	Standard	CRITICAL
#348590	Clarification Required – Refund Settlement for Cancelled Bookings	Sreejith R	General Query	mycloud	PMS	05-10-2026 13:16	386.7 hrs	29	OPEN	Standard	CRITICAL
#348983	Reg - unable to view previous Invoices	Nisha Jangid	General Query	mycloud	PMS	08-10-2026 06:13	321.7 hrs	28	Closed	Standard	CRITICAL
#349404	Request for Correction of Room Occupancy in MyCloud System	Nisha Jangid	Report Issue	mycloud	PMS	10-10-2026 18:56	261.0 hrs	27	Closed	Standard	CRITICAL
#349024	New Menu Updation in POS & Air Menus	Nisha Jangid	Setup	mycloud	CLOUD POS	08-10-2026 09:42	318.3 hrs	26	Closed	Standard	CRITICAL
#349447	RE: Email not configure	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	11-10-2026 12:22	243.6 hrs	25	OPEN	Standard	CRITICAL
#349338	Issue with MyCloud Export Sales Data and Tally Ledger Mapping	Pratishtha Arora	Report Issue	mycloud	Tally Interface	10-10-2026 09:42	270.3 hrs	25	Closed	Standard	CRITICAL
#349352	Request for clarification on Occupancy Report Count	Pratishtha Arora	Report Issue	mycloud	PMS	10-10-2026 11:47	268.2 hrs	24	Closed	Standard	CRITICAL
#349252	Request to Revoke Bill Void & Modify Rights for Front Office and F&B Service Staff	Nisha Jangid	General Query	mycloud	PMS	09-10-2026 17:08	286.8 hrs	23	Closed	Medium	CRITICAL
#349245	FW: Interface error due to Wrong Gl linking-Amber Coimbatore	Shantanu Tiwari	Operational Query	mycloud	PMS	09-10-2026 15:41	288.3 hrs	22	Closed	Standard	CRITICAL
#349230	FW: AR Reconcile Tools showing Difference	Shantanu Tiwari	Operational Query	mycloud	PMS	09-10-2026 13:43	290.3 hrs	22	Closed	Standard	CRITICAL
#348978	PI - B0623 - Non resident cover issue.	Nisha Jangid	General Query	mycloud	PMS	08-10-2026 05:55	322.0 hrs	21	Closed	Standard	CRITICAL
#348526	OTP Not Working in Web Prolific Application in All Locations	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	05-10-2026 08:17	391.7 hrs	21	Closed	Medium	CRITICAL
#348241	RE: McLoud Software - Indent Issue Number Showing Invalid	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	03-10-2026 05:50	442.1 hrs	20	Closed	Medium	CRITICAL
#348683	Re: Payment of ₹6,748.00 is outstanding for MYCL/26-27/00374	Kalyani Amrutphale	License	mycloud	BACKOFFICE	06-10-2026 06:59	369.0 hrs	19	Closed	Medium	CRITICAL
#349683	Increase Tables	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	13-10-2026 06:47	201.2 hrs	18	Closed	Standard	CRITICAL
#349287	Archive Settlement report not downloading in excel format - REg.	Vansita Kedia	Report Issue	mycloud	PMS	10-10-2026 04:40	275.3 hrs	18	Closed	Standard	CRITICAL
#349015	Request for Assistance - GRN Deletion Issue Due to Wrong Vendor Name	Sreejith R	General Query	mycloud	BACK-OFFICE	08-10-2026 08:55	319.1 hrs	18	Closed	Standard	CRITICAL
#348625	Re:[## 256492 ##] PLEASE DO NEEDFULL FOR Property ID: A0121 Property Name: The CORPORATE	Vansita Kedia	Operational Query	mycloud	Channel Manager	05-10-2026 17:29	382.5 hrs	18	Closed	Standard	CRITICAL
#349701	GST -GDC Module	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	13-10-2026 09:14	198.7 hrs	17	On Hold	Medium	CRITICAL
#349682	Annexure 1	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	13-10-2026 06:46	201.2 hrs	17	Closed	Standard	CRITICAL
#348730	RE: E-INVOICE ISSUE	Nisha Jangid	General Query	mycloud	Web Touche	06-10-2026 11:50	364.1 hrs	17	Closed	Standard	CRITICAL
#349357	Regarding the company/firm name not appering on the tax invoice copy.	Vansita Kedia	Operational Query	mycloud	PMS	10-10-2026 12:11	267.8 hrs	16	Closed	Standard	CRITICAL
#349355	Urgent: PMS Issues Requiring Immediate Resolution	Pratishtha Arora	Operational Query	mycloud	PMS	10-10-2026 12:06	267.9 hrs	16	Closed	Low	CRITICAL
#348146	MOM - Rainforest Handshake Call	Sreejith R	Setup	mycloud	PMS	02-10-2026 11:36	460.4 hrs	15	Closed	Standard	CRITICAL
#348144	Query Regarding Amount in City Ledger Section - Archive Report	Pratishtha Arora	Report Issue	mycloud	PMS	02-10-2026 11:18	460.7 hrs	15	Closed	Standard	CRITICAL
#349524	DBR REPORT TOTAL DIFF INR 71,571/-	Sreejith R	Report Issue	mycloud	PMS	12-10-2026 04:18	227.7 hrs	14	Closed	Standard	CRITICAL
#349097	Fw: Thank you for your reservation, start planning your stay	Vansita Kedia	Operational Query	mycloud	PMS	08-10-2026 16:24	311.6 hrs	14	Closed	Standard	CRITICAL
#349334	Guidance Required for Spa and Transportation Billing in PMS	Vansita Kedia	Operational Query	mycloud	PMS	10-10-2026 09:23	270.6 hrs	13	Closed	Standard	CRITICAL
#348986	Canceled invoice B2B invoice not reflecting in GDC GSTr1 report	Sreejith R	Operational Query	mycloud	PMS	08-10-2026 06:29	321.5 hrs	13	Closed	Standard	CRITICAL
#348899	Issue with Liquor Items Showing in Food Bill	Pratishtha Arora	Operational Query	mycloud	Flutter	07-10-2026 12:25	339.5 hrs	13	Closed	Urgent	CRITICAL
#348116	FW: M0729_CAS1_20261002_115928_ExcelDump.xlsx THIS GDC REPORT FOR AUG-26 DOWNLOAD TODAY	Vansita Kedia	Operational Query	mycloud	PMS	02-10-2026 07:22	464.6 hrs	13	Closed	Standard	CRITICAL
#348991	Report Designe	Kalyani Amrutphale	Report Issue	mycloud	BACK-OFFICE	08-10-2026 06:50	321.1 hrs	12	Closed	Standard	CRITICAL
#348260	Invoice No. 1587 Actual Invoice Amount 983/- but GST Non GST Report Dt 23.5.2026 Generated Right Amount But current GST Non GST Report Amount 1273/-Total Difference Amount290/-	Nisha Jangid	Report Issue	mycloud	PMS	03-10-2026 08:41	439.3 hrs	12	Closed	Standard	CRITICAL
#349657	RE: GDC Module error GSTR1 reports	Manisha Gupta	Report Issue	mycloud	BACKOFFICE	13-10-2026 04:15	203.7 hrs	11	Closed	Medium	CRITICAL
#349546	RE: Guidance required for posting revenue correction entries.	Pratishtha Arora	Report Issue	mycloud	PMS	12-10-2026 07:07	224.8 hrs	11	Closed	Standard	CRITICAL
#349133	FW: TGI Grand Fortuna - Flutter POS and Banquet Requirement	Sreejith R	License	mycloud	TOUCHE	09-10-2026 05:49	298.1 hrs	11	Closed	Standard	CRITICAL
#348055	Re: Reservation failed to integrate with PMS (13185 & Sloane Square Hotel)	Pratishtha Arora	Operational Query	mycloud	PMS	01-10-2026 16:40	479.3 hrs	11	Closed	Low	CRITICAL
#349673	Unable to Update Accompanying Guest Details in PMS	Vansita Kedia	Operational Query	mycloud	PMS	13-10-2026 06:07	201.8 hrs	10	Closed	Standard	CRITICAL
#349591	CLUB CONTROL A/C-BALANCES	Manisha Gupta	Data Issue	mycloud	BACK-OFFICE	12-10-2026 12:28	219.5 hrs	10	Closed	Medium	CRITICAL
#349585	RE: Inventory Opening Balance Template	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	12-10-2026 11:45	220.2 hrs	10	Closed	Standard	CRITICAL
#349448	RE: Inventory Opening Balance Template	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	11-10-2026 12:27	243.5 hrs	10	Closed	Standard	CRITICAL
#348859	Yatra (Travelguru) booking for P0002552215	Sreejith R	Operational Query	mycloud	PMS	07-10-2026 07:59	344.0 hrs	10	Closed	Standard	CRITICAL
#348500	Regarding upgradation of exisiting room to the higher category	Nisha Jangid	Setup	mycloud	PMS	05-10-2026 06:31	393.4 hrs	10	Closed	Standard	CRITICAL
#349860	FW: Menu Item new icon create and deactivate	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	14-10-2026 10:16	173.7 hrs	9	Closed	Standard	CRITICAL
#349844	Re: Thank you for your reservation, start planning your stay	Pratishtha Arora	Operational Query	mycloud	PMS	14-10-2026 08:53	175.1 hrs	9	Closed	Urgent	CRITICAL
#349834	Request to Correct Invoice Settlements in Non-Member Ledger	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	14-10-2026 07:40	176.3 hrs	9	On Hold	Standard	CRITICAL
#349825	Discrepancy in History Forecast Report and Business Source Report	Rishabh Kumar	Report Issue	mycloud	PMS	14-10-2026 06:35	177.4 hrs	9	OPEN	Standard	CRITICAL
#349690	Submission of Proforma Invoices - Little Earth Hotel (Quarterly Billing)	Sreejith R	License	mycloud	PMS	13-10-2026 07:18	200.7 hrs	9	Closed	Standard	CRITICAL
#349572	Re: S0243: Failed to deliver reservation 1108279945 (Created) from channel manager	Pratishtha Arora	Operational Query	mycloud	PMS	12-10-2026 09:50	222.1 hrs	9	Closed	Standard	CRITICAL
#348870	Recurring Application Program Error Across Modules	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	07-10-2026 09:34	342.4 hrs	9	Closed	Standard	CRITICAL
#348560	FW: [EXTERNAL]: New Reservation hyperguestv2 for Kumar Reservation No:3264411 (1227900000000233) - Rhino and River BluSalzz Collection, Guwahati - Assam	Pratishtha Arora	Operational Query	mycloud	PMS	05-10-2026 10:59	389.0 hrs	9	Closed	Standard	CRITICAL
#348156	Backoffice Live - Enrise by Sayaji, Rau (E0806)	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	02-10-2026 13:02	458.9 hrs	9	Closed	Standard	CRITICAL
#349863	Table Number Missing on KOT During Club Programming and PH Events	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	14-10-2026 10:47	173.2 hrs	8	Closed	Standard	CRITICAL
#349725	FW: REPORT DIFFERENT BETWEEN GDC DATA AND PMS DATA FOR THE MONTH OF SEPT-26. ( gdc report for full data and gst export file pms for only front office data)	Vansita Kedia	Report Issue	mycloud	PMS	13-10-2026 11:49	196.1 hrs	8	Closed	Standard	CRITICAL
#349694	Corrections to be done in the Restaurant Invoice	Nisha Jangid	General Query	mycloud	CLOUD POS	13-10-2026 08:32	199.4 hrs	8	Closed	Standard	CRITICAL
#349462	RE: Issue : Bill Number & Total Amount	Pratishtha Arora	Report Issue	mycloud	PMS	11-10-2026 14:21	241.6 hrs	8	Closed	Standard	CRITICAL
#348837	Sayaji Expiry enabling on 14th Oct	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	07-10-2026 06:24	345.6 hrs	8	Closed	Medium	CRITICAL
#348721	Request to Notify Unit Prior to Software Updates / Changes - Web Touch Bill Printing Issue	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	06-10-2026 10:56	365.0 hrs	8	Closed	Standard	CRITICAL
#348042	my cloud pms #290 locked - error	Sreejith R	Operational Query	mycloud	PMS	01-10-2026 15:09	480.8 hrs	8	Closed	Standard	CRITICAL
#349898	FW: NOT SHOWING DATA IN MY CLOUD	Vansita Kedia	Data Issue	mycloud	PMS	14-10-2026 15:12	168.8 hrs	7	Closed	Standard	CRITICAL
#349870	Contact number & email not printing on reg card	Pratishtha Arora	Operational Query	mycloud	PMS	14-10-2026 11:31	172.4 hrs	7	Closed	Standard	CRITICAL
#349732	Expiry Date Appearing Blank During Issue Return - Chain ID - PLAY\|Property ID P0489	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	13-10-2026 12:32	195.4 hrs	7	Closed	Standard	CRITICAL
#349719	RE: Request for AP/AR Masters, Bank Details & Outlet Details - Altara Indore	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	13-10-2026 11:10	196.8 hrs	7	On Hold	Standard	CRITICAL
#349660	Re: Software Issue - Expiry Date and Quality Rows Not Visible	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	13-10-2026 04:33	203.4 hrs	7	Closed	Standard	CRITICAL
#349609	Restrict access for specific users	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	12-10-2026 13:58	218.0 hrs	7	Closed	Standard	CRITICAL
#349223	Option to differentiate FIT and Walk-in Guests in Bill Settlement	Pratishtha Arora	Operational Query	mycloud	PMS	09-10-2026 13:12	290.8 hrs	7	Closed	Standard	CRITICAL
#349090	Request for Automatic Corporate Contract Rate Mapping / Auto-Pick in MyCloud PMS	Nisha Jangid	Operational Query	mycloud	PMS	08-10-2026 15:50	312.1 hrs	7	Closed	Standard	CRITICAL
#348774	Issue: Bill Number	Vansita Kedia	Operational Query	mycloud	ANDROID POS	06-10-2026 16:33	359.4 hrs	7	Closed	Standard	CRITICAL
#348574	Advance ledger & outstanding report balances not matching with each other - Sayaji indore (E0701)	Manisha Gupta	Data Issue	mycloud	BACK-OFFICE	05-10-2026 12:12	387.8 hrs	7	Closed	Medium	CRITICAL
#348508	Urgent: Member Linking Issue	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	05-10-2026 07:05	392.9 hrs	7	Closed	Standard	CRITICAL
#349897	Issue in advance room booking in year of 2027	Pratishtha Arora	Operational Query	mycloud	PMS	14-10-2026 15:10	168.8 hrs	6	Closed	HIGH	CRITICAL
#349858	Issues Related to GSTR-1 Report in GDC Module	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	14-10-2026 10:11	173.8 hrs	6	Closed	Medium	CRITICAL
#349599	FW: Non-Room Settlement Missing from Archive Report – Bill No. B1000289	Nisha Jangid	General Query	mycloud	PMS	12-10-2026 13:01	218.9 hrs	6	Closed	Standard	CRITICAL
#349127	Ledger Code & Expenses code Need to Create in Prologic	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	09-10-2026 04:55	299.1 hrs	6	Closed	Standard	CRITICAL
#349092	Request to Update Guest Invoice Format in My Cloud PMS	Shantanu Tiwari	Setup	mycloud	PMS	08-10-2026 16:04	311.9 hrs	6	Closed	Standard	CRITICAL
#348681	RE: BO Property Addition - RAINFOREST - Thrissur (R0808)	Sreejith R	License	mycloud	BACK-OFFICE	06-10-2026 06:51	369.1 hrs	6	Closed	Standard	CRITICAL
#348613	Request for Customer-wise Credit Balance List – Rs. 30,243/-	Vansita Kedia	Report Issue	mycloud	PMS	05-10-2026 14:58	385.0 hrs	6	Closed	Standard	CRITICAL
#347946	FW: Issue in Complimentary Laundry Bill - Guest Details Missing	Vansita Kedia	Operational Query	mycloud	PMS	01-10-2026 07:45	488.2 hrs	6	Closed	Standard	CRITICAL
#349767	we cannot post the cash	Sreejith R	Operational Query	mycloud	PMS	13-10-2026 16:57	191.0 hrs	5	Closed	Standard	CRITICAL
#349315	Mycloud is not Working	Pratishtha Arora	Operational Query	mycloud	PMS	10-10-2026 07:12	272.8 hrs	5	Closed	Standard	CRITICAL
#349213	Prolific running slowly	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	09-10-2026 12:29	291.5 hrs	5	Closed	Standard	CRITICAL
#349144	Request to Correct Previous Payment Entries (ADLER'S ROOM)	Sreejith R	General Query	mycloud	PMS	09-10-2026 06:47	297.2 hrs	5	Closed	Standard	CRITICAL
#349050	User Defined Report	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	08-10-2026 11:37	316.3 hrs	5	Closed	Standard	CRITICAL
#349041	Request for Information Required for Internal Audit = Mycloud PMS / Web Prolific / Touche Server Location, including Internet Server Provider	Manoj Kumar	Operational Query	mycloud	PMS	08-10-2026 10:54	317.1 hrs	5	Closed	Standard	CRITICAL
#348880	POS Outlet Restructure - The Evren by Blusalzz on October 7, 2026 \| Read Meeting Report	Pratishtha Arora	Operational Query	mycloud	CLOUD POS	07-10-2026 10:09	341.8 hrs	5	Closed	Low	CRITICAL
#348561	Urgent Support Required - Incorrect Room Quantity Received from OTA	Nisha Jangid	Report Issue	mycloud	Channel Manager	05-10-2026 11:00	389.0 hrs	5	Closed	Standard	CRITICAL
#348514	Approval Matrix -Sample file	Manisha Gupta	Setup	mycloud	BACKOFFICE	05-10-2026 07:16	392.7 hrs	5	Closed	Medium	CRITICAL
#349925	RE: ROOM BOOKING IS NOT REFLECTED	Pratishtha Arora	Operational Query	mycloud	PMS	14-10-2026 19:08	164.8 hrs	4	Closed	Standard	HIGH
#349436	Please Give me User Authority PMS All Report	Vansita Kedia	Operational Query	mycloud	PMS	11-10-2026 09:26	246.5 hrs	4	Closed	Standard	HIGH
#349962	E Invoice Error date 07-10-2026	Nisha Jangid	Report Issue	mycloud	E-Invoicing	15-10-2026 05:57	154.0 hrs	3	Closed	Standard	HIGH
#349959	Overbooking Notifications Not Reflecting Correctly in PMS – King’s Cliff, Ooty (C0663)	Sreejith R	Uncategorized	Unknown	Unknown	15-10-2026 05:37	154.3 hrs	3	OPEN	Normal	HIGH
#349902	Unable to Retrieve Historical Guest Reservation Records in MyCloud PMS	Nisha Jangid	General Query	mycloud	PMS	14-10-2026 15:37	168.3 hrs	3	On Hold	Standard	HIGH
#349664	GRN Creation Issue \| SAYA – S0739	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	13-10-2026 04:57	203.0 hrs	3	Closed	Standard	HIGH
#349652	Consecutive Days of Outlet Data Sync Issues in Power BI	Vansita Kedia	Operational Query	mycloud	ANDROID POS	13-10-2026 02:13	205.7 hrs	3	Closed	Standard	HIGH
#349605	AR Post interface issue	Manisha Gupta	Data Issue	PF Dubai	BACKOFFICE	12-10-2026 13:38	218.3 hrs	3	Closed	Medium	HIGH
#349603	RE: eighth Consecutive Days of Outlet Data Sync Issues in Power BI	Vansita Kedia	Operational Query	mycloud	ANDROID POS	12-10-2026 13:20	218.6 hrs	3	Closed	Standard	HIGH
#349124	Re: Account Group details	Manisha Gupta	Setup	mycloud	BACKOFFICE	09-10-2026 04:05	299.9 hrs	3	Closed	Medium	HIGH
#349114	Urgent Action Required – Room Inventory Discrepancy in My Cloud System	Vansita Kedia	Operational Query	mycloud	PMS	08-10-2026 20:05	307.9 hrs	3	Closed	Standard	HIGH
#348846	POS Outlet Restructure - The Evren by Blusalzz	Sreejith R	Operational Query	mycloud	PMS	07-10-2026 06:59	345.0 hrs	3	Closed	Standard	HIGH
#348845	PENDING PROCESS RECEIVING SAYAJI BARODA	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	07-10-2026 06:58	345.0 hrs	3	Closed	Medium	HIGH
#348817	ROOM INVENTORY AND SALEABLE ERROR ON PMS	Sreejith R	General Query	mycloud	PMS	07-10-2026 03:52	348.1 hrs	3	Closed	Standard	HIGH
#348761	Re: S0243: Failed to deliver reservation 1107040248 (Created) from channel manager	Pratishtha Arora	Uncategorized	Unknown	Unknown	06-10-2026 15:05	360.9 hrs	3	Closed	Normal	HIGH
#348266	Request For Menu Update File	Nisha Jangid	Setup	mycloud	CLOUD POS	03-10-2026 10:17	437.7 hrs	3	Closed	Standard	HIGH
#347994	Issue with Auto Tagging for Website Bookings	Pratishtha Arora	Operational Query	mycloud	PMS	01-10-2026 11:21	484.6 hrs	3	Closed	Standard	HIGH
#347971	FW: PMS Short cut ICONS Creation	Pratishtha Arora	Operational Query	mycloud	PMS	01-10-2026 09:46	486.2 hrs	3	Closed	Low	HIGH
#347912	Changes in Guest Confirmation	Nisha Jangid	General Query	mycloud	PMS	01-10-2026 05:03	490.9 hrs	3	Closed	Standard	HIGH
#349970	RE: Difference - Creditors Ageing vs. Vendor Advance Control Account DT 31.03.26	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	15-10-2026 06:28	153.5 hrs	2	Closed	Medium	MEDIUM
#349968	Difference - Creditors Ageing vs. Vendor Advance Control Account DT 31.03.26	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	15-10-2026 06:19	153.6 hrs	2	Closed	Medium	MEDIUM
#349966	Urgent correction Required -BANK - ESAF 10230002349813 Ledger Grouping	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	15-10-2026 06:12	153.8 hrs	2	Closed	Standard	MEDIUM
#349945	Urgent !! PMS Billing Error	Nisha Jangid	Operational Query	mycloud	PMS	15-10-2026 03:18	156.7 hrs	2	Closed	Standard	MEDIUM
#349901	Request for Complete MyCloud Database Backup and Re-Migration Due to Incomplete Data - Orange County Resorts	Pradeep Saini	Operational Query	mycloud	BACKOFFICE	14-10-2026 15:28	168.5 hrs	2	OPEN	Medium	MEDIUM
#349672	GST Invoice Issue	Nisha Jangid	Operational Query	mycloud	PMS	13-10-2026 06:06	201.9 hrs	2	Closed	Standard	MEDIUM
#349393	Sprint released point demo 1.0.1.4 Sprint 5B.01	Pratishtha Arora	Sprint Point	mycloud	PMS	10-10-2026 17:51	262.1 hrs	2	Closed	Standard	MEDIUM
#349141	CHECKOUT DATE MISMATCHING IN GST SUMMARY REPORT MANGIFERA & DESTINY	Shantanu Tiwari	Operational Query	mycloud	PMS	09-10-2026 06:19	297.6 hrs	2	Closed	Standard	MEDIUM
#348951	Fwd: New Reservation Booking.com for Sahai Reservation No:6942210164 (89000000005093) - The Elgin Silver Oaks, Kalimpong	Vansita Kedia	Operational Query	mycloud	Channel Manager	08-10-2026 02:56	325.0 hrs	2	Closed	Standard	MEDIUM
#348916	DBR and TB Revenue Mismatch	Sreejith R	Operational Query	mycloud	PMS	07-10-2026 16:45	335.2 hrs	2	Closed	Low	MEDIUM
#348871	RE: Activation of B2B E-Invoicing in Touche & Mygate	Sreejith R	Setup	mycloud	E-Invoicing	07-10-2026 09:35	342.4 hrs	2	Closed	Standard	MEDIUM
#348841	RE: Application Error for PJV	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	07-10-2026 06:45	345.2 hrs	2	Closed	Medium	MEDIUM
#348818	Club Revenue Data Not Transferred to BO – QHYD	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	07-10-2026 03:52	348.1 hrs	2	Closed	Standard	MEDIUM
#348770	Request for User ID Creation and Deactivation	Nisha Jangid	General Query	mycloud	PMS	06-10-2026 15:53	360.1 hrs	2	Closed	Standard	MEDIUM
#348670	Error in AR Entry	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	06-10-2026 05:48	370.2 hrs	2	Closed	Standard	MEDIUM
#348509	Cash settlement report- error	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	05-10-2026 07:09	392.8 hrs	2	Closed	Standard	MEDIUM
#348504	SOMRAS BAR BILLING SERIES CHANGE REQUEST	Nisha Jangid	General Query	mycloud	PMS	05-10-2026 06:49	393.1 hrs	2	Closed	Standard	MEDIUM
#348294	Bill Printing and PMS Double Occupancy Issue	Pratishtha Arora	Operational Query	mycloud	PMS	03-10-2026 13:26	434.5 hrs	2	Closed	Standard	MEDIUM
#348141	USER DEFINED REPORT - GENERAL LEDGER MODULE	Manisha Gupta	Report Issue	mycloud	BACKOFFICE	02-10-2026 10:59	461.0 hrs	2	Closed	Medium	MEDIUM
#348106	Request for GL Code – HO Corporate Bank Creation	Kalyani Amrutphale	Setup	mycloud	BACK-OFFICE	02-10-2026 05:56	466.0 hrs	2	Closed	Standard	MEDIUM
#347934	Daily Sales Report- MOD Sales Mismatching -Trishvam Symphony- Reg.	Vansita Kedia	Report Issue	mycloud	PMS	01-10-2026 06:39	489.3 hrs	2	Closed	Standard	MEDIUM
#347895	SKYE hotel Touche night audit issue (Urgent)	Vansita Kedia	Operational Query	PF India	ANDROID POS	01-10-2026 02:03	493.9 hrs	2	Closed	Standard	MEDIUM

Ticket	Subject	Agent	Category	Office	Product	Status	Priority	Created
#350727	Re: Take Away Sale Not Showing	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	OPEN	Standard	21-10-2026 09:40
#350726	Request for PMS Integration with Eglobe Solution Channel Manager	Sreejith R	Uncategorized	Unknown	Unknown	OPEN	Normal	21-10-2026 09:13
#350722	Re: FW: Balance Sheet Groups and Inventory groups	Sreejith R	Uncategorized	Unknown	Unknown	OPEN	Normal	21-10-2026 08:56
#350720	WhatsApp Meta Configuration Testing \| Madhubhan Resort and Spa	Vansita Kedia	Sprint Point	mycloud	INTERFACES	Closed	Standard	21-10-2026 08:45
#350715	ALL UPAADATE	Manisha Gupta	Operational Query	mycloud	BACK-OFFICE	Closed	Medium	21-10-2026 08:10
#350713	Request for Access Rights to Purchase Order Icons	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	Closed	Medium	21-10-2026 07:53
#350712	RE: Tax structure for Enrise by Sayaji, Gandhidham	Shantanu Tiwari	Setup	mycloud	PMS	Closed	Standard	21-10-2026 07:30
#350711	RDL Upload and Hotel Name & Logo Update – Al Manzel Hotel Apartments***AMHA	Manoj Kumar	Setup	PF Dubai	PMS	Closed	Standard	21-10-2026 07:15
#350710	Property Addition MANGO HILL HOTELS – Tiruvannamalai	Shantanu Tiwari	Uncategorized	Unknown	Unknown	OPEN	Normal	21-10-2026 07:06
#350709	EROR	Manisha Gupta	Operational Query	mycloud	BACKOFFICE	Closed	Medium	21-10-2026 06:59
#350704	GST Discrepancy - Service charge	Nisha Jangid	Uncategorized	Unknown	Unknown	OPEN	Normal	21-10-2026 06:39
#350697	Fw: Tax structure for Enrise by Sayaji, Gandhidham	Rishabh Kumar	General Query	mycloud	ANDROID POS	Closed	Standard	21-10-2026 06:15
#350689	License Update Request - CCORP - Claridges Corporate	Kalyani Amrutphale	License	mycloud	BACK-OFFICE	Closed	Standard	21-10-2026 06:03
#350686	RE: Prolifics Corporate Delhi License Expiry Issue	Kalyani Amrutphale	License	mycloud	BACK-OFFICE	Closed	Standard	21-10-2026 05:27
#350680	Issue in Interface Import Data Posting - 19.10.2026	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	Closed	Standard	21-10-2026 04:51
#350678	Concern Regarding Lack of Communication and Support from Our Account Manager	Rittwick Roy Choudhury	Uncategorized	Unknown	Unknown	OPEN	Normal	21-10-2026 04:33
#350675	RE: Cafe Menu Creation	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	Closed	Standard	21-10-2026 03:38
#350631	Add Channel - MB server	Manoj Kumar	General Query	mycloud	PMS	Closed	Standard	20-10-2026 16:08
#350624	FW: [EXTERNAL]: Getting Failed Booking Notificationr	Pratishtha Arora	Operational Query	mycloud	PMS	Closed	Standard	20-10-2026 15:37
#350618	Recurring KOT Printing Issue at MFG Outlet	Vansita Kedia	Uncategorized	Unknown	Unknown	OPEN	Normal	20-10-2026 14:45
#350614	Re: Re:Re:Ticket updates from Prologic First, Your 'Request to Restore Previous System Records' have been received and the reference No is 49267320665	Manoj Kumar	Uncategorized	Unknown	Unknown	OPEN	Normal	20-10-2026 13:45
#350575	Server error void bill	Vansita Kedia	Operational Query	mycloud	ANDROID POS	Closed	Standard	20-10-2026 09:04
#350573	User Account Disable or delete	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	Closed	Standard	20-10-2026 08:31
#350571	Invoice correction	Vansita Kedia	Operational Query	mycloud	PMS	Closed	Standard	20-10-2026 08:13
#350568	F&B Sales Not Reflecting in DSR Report (15–17 October 2026) – Siamton Inn, Kolkata	Nisha Jangid	Uncategorized	Unknown	Unknown	OPEN	Normal	20-10-2026 06:54