Executive Dashboard - mycloud Ticket Monitoring

Total Tickets

763

Open

On Hold

Escalated

In Progress

Closed

739

Critical

High Priority

Reminder Tickets

290

Repeated Reminders

174

Email Escalations

320

2354

Active Agents

Avg Age (Hrs)

91.01

AI Executive Summary

AI INSIGHT

AI Executive Summary Selected Period: 01-Aug-2026 to 26-Aug-2026 Overall Support Risk : CRITICAL Total Tickets : 763 Open Tickets : 15 On Hold Tickets : 5 In Progress Tickets : 0 Closed Tickets : 739 Critical Tickets : 0 High Priority : 0 Reminder Tickets : 290 Repeated Reminders : 174 Total Reminders : 1525 Escalated Tickets : 3 Email Escalations : 320 Telegram Reminders : 2354 Active Agents : 14 Average Ticket Age : 91.01 Hours Average Reminders : 2.00 Top Agent : Manisha Gupta Top Category : Operational Query Top Product : PMS Top Office : mycloud Nature of Tickets (Top Categories): - Operational Query : 332 tickets (4 open, 0 escalated, risk: HIGH) - General Query : 150 tickets (3 open, 0 escalated, risk: HIGH) - Report Issue : 84 tickets (2 open, 0 escalated, risk: HIGH) No category currently has escalated tickets. Follow-Up & Response Pattern: Internal Agent Nudges (Telegram) : 1525 sent, across 290 ticket(s) 174 ticket(s) have been nudged more than once and are at the highest risk of being neglected. Email Escalations to Management : 320 NOT currently tracked (would need additional sync data): - Customer-side follow-ups / replies (Zoho thread activity is not synced) - First response time / time-to-first-reply - Reopened ticket count (Closed -> reopened transitions) These three can be added if useful, but require pulling ticket conversation history from Zoho during sync, which is a separate, heavier API call per ticket.

Trend Analysis

Current Trend Analysis Selected Period: 01-Aug-2026 to 26-Aug-2026 Support workload is currently CRITICAL. Open Tickets: 15 On Hold / In Progress / Escalated: 5 on hold, 0 in progress, 3 escalated Repeated Reminder Tickets: 174 Critical Tickets: 0 High Priority Tickets: 0 Top workload agent: Manisha Gupta Top ticket category: Operational Query Top product: PMS Top office: mycloud Ageing Risk: 3 open tickets are older than 7 days. Nature of Tickets: - Operational Query : 332 tickets (4 open, 0 escalated, risk: HIGH) - General Query : 150 tickets (3 open, 0 escalated, risk: HIGH) - Report Issue : 84 tickets (2 open, 0 escalated, risk: HIGH) No category currently has escalated tickets. Management should focus on ageing tickets, repeated reminders, high-priority cases and workload concentration.

Gemini Executive Summary

LIVE AI

Gemini Trend Analysis

Risk Level

NORMAL

Gemini Recommendations

AI Management Recommendations

1. Review all tickets with more than one reminder and escalate unresolved cases. 2. Review workload concentration on Manisha Gupta. 3. Analyse recurring issues within the Operational Query category. 4. Review the PMS product area for recurring support issues.

TOP AGENT

Manisha Gupta

5 open tickets

TOP CATEGORY

Operational Query

332 tickets

TOP PRODUCT

PMS

406 tickets

TOP OFFICE

mycloud

684 tickets

Status Distribution

Priority Distribution

Department Load

#	Agent	Total	Open	Closed	Reminders	Avg Age	Workload	Status
1	Manisha Gupta	48	5	43	211	301.8 hrs	33.3%	HIGH
2	Pratishtha Arora	68	3	65	194	330.9 hrs	20%	MEDIUM
3	Shantanu Tiwari	74	3	71	185	288.5 hrs	20%	MEDIUM
4	Kalyani Amrutphale	106	3	103	159	295.0 hrs	20%	MEDIUM
5	Sreejith R	79	2	77	254	309.4 hrs	13.3%	NORMAL
6	Vansita Kedia	111	2	109	202	299.8 hrs	13.3%	NORMAL
7	Rishabh Kumar	36	2	34	79	340.7 hrs	13.3%	NORMAL
8	Anushka Gandhi	68	1	67	180	292.5 hrs	6.7%	NORMAL
9	Nisha Jangid	88	1	87	57	330.0 hrs	6.7%	NORMAL
10	Manoj Kumar	31	1	30	3	280.7 hrs	6.7%	NORMAL
11	Pradeep Saini	24	1	23	1	300.0 hrs	6.7%	NORMAL
12	Rittwick Roy Choudhury	9	0	9	0	551.4 hrs	0%	NORMAL
13	Minakshi Dave	1	0	1	0	492.8 hrs	0%	NORMAL
14	Aashish S	1	0	1	0	202.7 hrs	0%	NORMAL

Office	Total	Open	Closed	Reminders	Avg Age	Risk
mycloud	684	15	669	1456	315.6	HIGH
Unknown	29	7	22	49	105.5	HIGH
PF Dubai	18	1	17	2	357.3	MEDIUM
PF India	31	1	30	18	228.7	HIGH
PF UK	1	0	1	0	33.0	NORMAL

Product	Product Type	Total	Open	Closed	Reminders	Avg Age	Risk
PMS	PMS	406	7	399	790	321.0	HIGH
BACK-OFFICE	Back-Office	198	6	192	458	299.2	HIGH
ANDROID POS	Android POS	41	1	40	60	309.0	HIGH
Unknown	Unknown	29	7	22	49	105.5	HIGH
Channel Manager	Channel Manager	25	0	25	42	324.0	HIGH
BACKOFFICE	Back-Office	15	1	14	73	286.2	HIGH
Club++	Android POS	13	0	13	9	426.2	HIGH
CLOUD POS	mycloud POS	12	0	12	7	285.9	HIGH
E-Invoicing	E-invoice	12	0	12	21	206.1	HIGH
INTERFACES	PMS	4	1	3	8	294.7	HIGH
BANQUETS	PMS	4	1	3	8	126.9	HIGH
Web Touche	Android POS	3	0	3	0	366.9	NORMAL
QR Menu	QR Menu	1	0	1	0	540.1	NORMAL

Category	Total	Open	Closed	Reminders	Avg Age	Risk
Operational Query	332	4	328	552	324.5	HIGH
General Query	150	3	147	226	308.4	HIGH
Report Issue	84	2	82	314	292.5	HIGH
Setup	62	1	61	106	338.5	HIGH
License	49	0	49	26	305.3	HIGH
Data Issue	33	7	26	233	225.1	HIGH
Uncategorized	29	7	22	49	105.5	HIGH
Bug	10	0	10	9	318.9	HIGH
Training Issue	8	0	8	3	311.5	MEDIUM
Sprint Point	5	0	5	7	256.5	HIGH
Demo Completed	1	0	1	0	488.3	NORMAL

Tickets Requiring Attention

Reminder > 1 • 174

Ticket	Subject	Agent	Category	Office	Product	Created	Age	Reminders	Status	Priority	Risk
#340743	P.O. Amount And Invoice Amount Same ,But G.R.N. Different Rate.	Anushka Gandhi	Data Issue	mycloud	BACK-OFFICE	06-08-2026 09:20	493.1 hrs	54	Closed	Standard	CRITICAL
#340423	group bookings from siteminder synced to mycloud not success	Shantanu Tiwari	General Query	mycloud	PMS	04-08-2026 09:05	541.4 hrs	53	Escalated	Standard	CRITICAL
#341107	DBR Report Mismatch in F&B MTD Sales	Sreejith R	Report Issue	mycloud	PMS	08-08-2026 14:04	440.4 hrs	34	Closed	Standard	CRITICAL
#341031	PI - B0623 - need to add 2 room in PMS.	Sreejith R	Setup	mycloud	PMS	08-08-2026 06:09	448.3 hrs	34	Closed	Standard	CRITICAL
#341801	Liquor Inventory Ageing Report \| As on 31.03.2026 & As on 31.03.2025 \| Urgent	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	13-08-2026 04:23	330.1 hrs	33	Closed	Medium	CRITICAL
#341605	No responses on Bulk submissions	Shantanu Tiwari	Operational Query	mycloud	PMS	11-08-2026 20:00	362.5 hrs	33	Closed	Standard	CRITICAL
#340412	Meal Plan Report MTD - Incorrect Figure	Pratishtha Arora	Report Issue	mycloud	PMS	04-08-2026 08:04	542.4 hrs	33	Closed	Standard	CRITICAL
#342582	Club Module \| Grave Issues	Manisha Gupta	Operational Query	mycloud	BACK-OFFICE	18-08-2026 08:20	206.1 hrs	29	Closed	Medium	CRITICAL
#341227	Go-mmt mapping	Sreejith R	Setup	mycloud	Channel Manager	09-08-2026 14:35	415.9 hrs	29	Closed	Standard	CRITICAL
#341167	FW: Issue with budgeted percentage in DBR	Vansita Kedia	Report Issue	mycloud	PMS	09-08-2026 06:00	424.5 hrs	28	Closed	Standard	CRITICAL
#342775	RE: External Mail :mycloud Subscription (Invoice#: MYCL/26-27/00351)	Kalyani Amrutphale	Report Issue	mycloud	BACK-OFFICE	19-08-2026 10:59	179.5 hrs	26	Closed	Medium	CRITICAL
#341040	Request to Update Confirmation Voucher Format in PMS (MyCloud) - TreeHouse Morina (T0561)	Sreejith R	General Query	mycloud	PMS	08-08-2026 07:32	446.9 hrs	26	Closed	Standard	CRITICAL
#341044	Request to Update Confirmation Voucher Format in PMS (MyCloud) - TreeHouse Velis (T0610)	Sreejith R	General Query	mycloud	PMS	08-08-2026 07:47	446.7 hrs	25	Closed	Standard	CRITICAL
#342762	Entry not appearing in Kotak Bank Ledger in Prolific	Manisha Gupta	Data Issue	mycloud	BACKOFFICE	19-08-2026 09:50	180.6 hrs	24	Closed	Medium	CRITICAL
#341059	Request to Update Confirmation Voucher Format in PMS (MyCloud) - TreeHouse Goverdhan (W0457)	Vansita Kedia	Operational Query	mycloud	PMS	08-08-2026 09:33	444.9 hrs	24	Closed	Standard	CRITICAL
#341090	Request to Update Confirmation Voucher Format in PMS (MyCloud) - Nest By TreeHouse (N0593)	Vansita Kedia	Operational Query	mycloud	PMS	08-08-2026 12:11	442.3 hrs	23	Closed	Standard	CRITICAL
#341086	Request to Update Confirmation Voucher Format in PMS (MyCloud) - TreeHouse Barsana (W0458)	Vansita Kedia	Operational Query	mycloud	PMS	08-08-2026 11:49	442.6 hrs	23	Closed	Standard	CRITICAL
#341083	Request to Update Confirmation Voucher Format in PMS (MyCloud) - TreeHouse Mathura (W0456)	Vansita Kedia	Operational Query	mycloud	PMS	08-08-2026 11:41	442.8 hrs	23	Closed	Standard	CRITICAL
#341069	Terrah Hills Rate plan issue on PMS - SynXis	Pratishtha Arora	Operational Query	mycloud	PMS	08-08-2026 10:13	444.2 hrs	22	Closed	Medium	CRITICAL
#341697	AR/AP Closing Balance Error	Manisha Gupta	Report Issue	mycloud	BACKOFFICE	12-08-2026 10:44	347.7 hrs	20	Closed	Medium	CRITICAL
#343044	AR/GL Mismatch from April Onwards - QGGN	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	21-08-2026 06:28	136.0 hrs	18	Closed	Standard	CRITICAL
#342651	Constant error	Pratishtha Arora	Operational Query	mycloud	PMS	18-08-2026 14:01	200.4 hrs	18	OPEN	Standard	CRITICAL
#341266	Assistance Required With Billing and Charge Transfer	Pratishtha Arora	Operational Query	mycloud	PMS	10-08-2026 03:30	403.0 hrs	18	Closed	Low	CRITICAL
#343227	QGGN- Diff Occurred in Kotak Bank GL in April-26	Manisha Gupta	Data Issue	mycloud	BACK-OFFICE	22-08-2026 09:10	109.3 hrs	16	On Hold	Medium	CRITICAL
#343029	Mismatch in Trade Receivables Control A/C vis-a-vis Ageing as on 31/07/2026	Manisha Gupta	Data Issue	mycloud	BACK-OFFICE	21-08-2026 04:15	138.2 hrs	16	Closed	Medium	CRITICAL
#342409	2042014398 Agoda Booking not showing in the PMS - Hotel id S0149	Sreejith R	Uncategorized	Unknown	Unknown	17-08-2026 09:14	229.2 hrs	15	Closed	Normal	CRITICAL
#341306	Member id formatting issue GGN unit	Shantanu Tiwari	Operational Query	mycloud	PMS	10-08-2026 08:37	397.8 hrs	15	Closed	Medium	CRITICAL
#341166	Unable to post Issue requisition	Anushka Gandhi	Operational Query	mycloud	BACK-OFFICE	09-08-2026 05:55	424.6 hrs	15	Closed	Standard	CRITICAL
#343439	Re: FW: Debtor Ageing as on 31/07/2026	Manisha Gupta	Data Issue	mycloud	BACK-OFFICE	24-08-2026 06:59	63.5 hrs	14	OPEN	Medium	CRITICAL
#340560	Data Discrepancy between Daily Business Report and P&L Report	Anushka Gandhi	Report Issue	mycloud	PMS	05-08-2026 06:21	520.1 hrs	14	Closed	Standard	CRITICAL
#340878	Credit Amount Not showing under "Settle Documents" - AR VVKDG	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	07-08-2026 07:08	471.3 hrs	13	Closed	Standard	CRITICAL
#343496	Open Points – Quorum Mismatch Issues	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	24-08-2026 12:33	57.9 hrs	12	OPEN	Standard	CRITICAL
#343416	Hotel Cash Collection Balance Mismatched in Daily Sales Report compared to Payment Reconciliation & POS Reports	Vansita Kedia	Report Issue	mycloud	ANDROID POS	24-08-2026 05:12	65.3 hrs	12	Closed	Standard	CRITICAL
#343389	Automatically Order Transferring	Rishabh Kumar	General Query	mycloud	ANDROID POS	23-08-2026 17:39	76.8 hrs	12	OPEN	Medium	CRITICAL
#341410	Reservation non interfacing towards Amadeus Travelclick	Rishabh Kumar	Operational Query	mycloud	PMS	10-08-2026 17:36	388.9 hrs	12	Closed	Standard	CRITICAL
#340417	Fw: Reservation failed to integrate with PMS (13185 & Sloane Square Hotel)	Rishabh Kumar	Operational Query	mycloud	PMS	04-08-2026 08:20	542.1 hrs	12	Closed	Standard	CRITICAL
#343528	RE: Budget Upload/Common mail for Mycloud	Manisha Gupta	Operational Query	mycloud	BACK-OFFICE	24-08-2026 16:53	53.6 hrs	11	On Hold	Medium	CRITICAL
#343511	RE: S0243 - rate bulk sent	Shantanu Tiwari	Data Issue	mycloud	PMS	24-08-2026 13:47	56.7 hrs	11	OPEN	Low	CRITICAL
#343592	RE: Correction Required - 1GRN Created Against 1PO but 3PJV Post Showing	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	25-08-2026 07:02	39.4 hrs	10	On Hold	Standard	CRITICAL
#343507	QHYD - Membership Not Found In Member's Account	Manisha Gupta	Report Issue	mycloud	BACKOFFICE	24-08-2026 13:14	57.2 hrs	10	On Hold	Medium	CRITICAL
#343214	RE: Q-MUM-JULY-2026	Kalyani Amrutphale	Data Issue	mycloud	BACKOFFICE	22-08-2026 07:04	111.4 hrs	10	Closed	Medium	CRITICAL
#341507	FW: Oracle Revenue Upload -	Rishabh Kumar	Operational Query	mycloud	PMS	11-08-2026 09:55	372.5 hrs	10	Closed	Standard	CRITICAL
#341459	ALLOWANCE AMT NOT REFLECTED IN E-INVOICING JUL'26 - CITRUS J0459	Sreejith R	Operational Query	mycloud	PMS	11-08-2026 05:12	377.3 hrs	10	Closed	Standard	CRITICAL
#343480	CHEQUE CANCELLATION ERROR	Anushka Gandhi	Operational Query	mycloud	BACK-OFFICE	24-08-2026 11:22	59.1 hrs	9	Closed	Standard	CRITICAL
#342592	Back Office Setup Completed - Radhayam Guest House	Sreejith R	Setup	mycloud	BACK-OFFICE	18-08-2026 09:17	205.2 hrs	9	Closed	Standard	CRITICAL
#341548	Missing Transactions in Foreign Exchange Transaction Report Encash #606 and Encash #614	Pratishtha Arora	Operational Query	mycloud	PMS	11-08-2026 12:44	369.7 hrs	9	Closed	Standard	CRITICAL
#341481	New report required.	Pratishtha Arora	Report Issue	mycloud	PMS	11-08-2026 06:42	375.8 hrs	9	Closed	Medium	CRITICAL
#341277	FW: [EXTERNAL]: Group Level Flash Report	Pratishtha Arora	Report Issue	mycloud	PMS	10-08-2026 05:59	400.5 hrs	9	Closed	Standard	CRITICAL
#340539	Request for Assistance: Missing Invoices Prior to 1 July 2024	Rishabh Kumar	Setup	mycloud	ANDROID POS	05-08-2026 04:53	521.6 hrs	9	Closed	Standard	CRITICAL
#343642	Request to Update Guest Consent Form and Registration Card in System	Nisha Jangid	Uncategorized	Unknown	Unknown	25-08-2026 10:47	35.7 hrs	8	OPEN	Normal	CRITICAL
#343512	Request to Upload Updated Income Budget Template	Anushka Gandhi	Operational Query	mycloud	BACK-OFFICE	24-08-2026 13:48	56.7 hrs	8	Closed	Medium	CRITICAL
#341711	RE: Required more Columns in Group Block	Shantanu Tiwari	Operational Query	PF India	PMS	12-08-2026 12:01	346.4 hrs	8	Closed	Medium	CRITICAL
#340246	Support Required for Easyrewardz Loyalty Program Integration	Sreejith R	Setup	mycloud	INTERFACES	03-08-2026 08:11	566.3 hrs	8	OPEN	Standard	CRITICAL
#343057	Re: Need access to My Cloud	Kalyani Amrutphale	License	mycloud	PMS	21-08-2026 07:31	134.9 hrs	7	Closed	Low	CRITICAL
#342707	RE: [qc] Clarification Required on P13 and V13 in Ageing Analysis Report - QGGN	Anushka Gandhi	Bug	mycloud	BACK-OFFICE	19-08-2026 04:50	185.6 hrs	7	Closed	Standard	CRITICAL
#341283	PI not going	Shantanu Tiwari	Operational Query	mycloud	Club++	10-08-2026 06:44	399.7 hrs	7	Closed	Standard	CRITICAL
#343763	Re: Request to Add GST Details - Enrise by Sayaji, Somnath	Pratishtha Arora	Operational Query	mycloud	BANQUETS	26-08-2026 04:55	17.5 hrs	6	On Hold	Standard	CRITICAL
#343674	FW: LPO Required.	Shantanu Tiwari	Uncategorized	Unknown	Unknown	25-08-2026 13:07	33.3 hrs	6	OPEN	Normal	CRITICAL
#343455	FW: Info need to be added (Property id: W0456/W0457/W0458)	Vansita Kedia	Operational Query	mycloud	PMS	24-08-2026 08:42	61.8 hrs	6	Closed	Standard	CRITICAL
#343285	MyCloud - Revenue Calculation Error	Pratishtha Arora	Report Issue	mycloud	PMS	22-08-2026 17:12	101.3 hrs	6	Closed	Standard	CRITICAL
#342877	Post Interface Transaction : Error	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	20-08-2026 05:11	161.3 hrs	6	Closed	Standard	CRITICAL
#342724	Fwd: Destiny - Daily Sales Report	Sreejith R	Operational Query	mycloud	PMS	19-08-2026 05:57	184.5 hrs	6	Closed	Standard	CRITICAL
#342576	Booking not integrated	Shantanu Tiwari	General Query	mycloud	PMS	18-08-2026 07:39	206.8 hrs	6	Closed	Standard	CRITICAL
#342478	Inventory not synced	Pratishtha Arora	General Query	mycloud	PMS	17-08-2026 14:58	223.5 hrs	6	Closed	Standard	CRITICAL
#342004	Please help with Channel Manager.	Shantanu Tiwari	General Query	mycloud	PMS	14-08-2026 07:07	303.3 hrs	6	Closed	Standard	CRITICAL
#341980	Incorrect report - Business Source Extract - Kings Cliff - Ooty (C0663)	Sreejith R	Operational Query	mycloud	PMS	14-08-2026 04:34	305.9 hrs	6	Closed	Standard	CRITICAL
#341895	API for wifi integration..	Shantanu Tiwari	Operational Query	mycloud	PMS	13-08-2026 12:30	322.0 hrs	6	Closed	Standard	CRITICAL
#341813	GSTR-1 Mismatch	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	13-08-2026 05:34	328.9 hrs	6	Closed	Standard	CRITICAL
#341500	RE: Need this report	Pratishtha Arora	Report Issue	mycloud	PMS	11-08-2026 08:51	373.6 hrs	6	Closed	Standard	CRITICAL
#341307	RE: Membership PI	Shantanu Tiwari	Operational Query	mycloud	PMS	10-08-2026 08:46	397.7 hrs	6	Closed	Standard	CRITICAL
#341284	Outlet wise revenue issues in DSR	Vansita Kedia	Operational Query	PF India	PMS	10-08-2026 06:45	399.7 hrs	6	Closed	Standard	CRITICAL
#343606	Regarding the unidentified balances	Manisha Gupta	Data Issue	mycloud	BACKOFFICE	25-08-2026 08:19	38.1 hrs	5	Closed	Medium	CRITICAL
#343602	Errors in Co-office	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	25-08-2026 08:00	38.5 hrs	5	Closed	Standard	CRITICAL
#343564	PLEASE CHECK BOTH SCREENSHOTS OF EXECUTIVE TWIN ROOM and EXECUTIVE ROOM at GOMMT.	Sreejith R	Operational Query	mycloud	Channel Manager	25-08-2026 04:37	41.8 hrs	5	Closed	Standard	CRITICAL
#343501	SUMMERISE REPORT	Kalyani Amrutphale	Report Issue	mycloud	BACK-OFFICE	24-08-2026 12:53	57.6 hrs	5	Closed	Standard	CRITICAL
#343461	RE: Issue - Requisition Amount	Anushka Gandhi	Report Issue	mycloud	BACK-OFFICE	24-08-2026 09:18	61.2 hrs	5	Closed	Standard	CRITICAL
#343115	Guidance Required for Project Vendor Ledger Opening Balance	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	21-08-2026 11:44	130.7 hrs	5	Closed	Standard	CRITICAL
#343102	PROPERTY: TCORP / ERROR WHILE UPLOADING SUPPORTING DOCUMENTS	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	21-08-2026 11:08	131.3 hrs	5	Closed	Standard	CRITICAL
#342733	BRC Statement for June – Reconciliation Mismatch of ₹3,95,694.68	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	19-08-2026 06:27	184.0 hrs	5	Closed	Medium	CRITICAL
#342390	Unable to Post Provision Entry	Manisha Gupta	Report Issue	mycloud	BACK-OFFICE	17-08-2026 07:03	231.4 hrs	5	Closed	Medium	CRITICAL
#341876	TBQ Rental Sale Showing in Club Event Venue – 12th August 2026	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	13-08-2026 11:11	323.3 hrs	5	Closed	Standard	CRITICAL
#341687	RE: Debtor's control a/c difference - Property id B0735	Pratishtha Arora	Operational Query	mycloud	PMS	12-08-2026 09:44	348.7 hrs	5	Closed	Standard	CRITICAL
#341684	47500953464 - SAYAJI PO DO Visibility in GRN	Anushka Gandhi	Sprint Point	mycloud	BACK-OFFICE	12-08-2026 09:32	348.9 hrs	5	Closed	Standard	CRITICAL
#341554	Automatically Software Creating Double Booking	Pratishtha Arora	Operational Query	mycloud	PMS	11-08-2026 13:06	369.4 hrs	5	Closed	Standard	CRITICAL
#341344	FW: Invoice Pending for Corporate Booking - Mastiff Select Gulbarga Hotel	Sreejith R	General Query	mycloud	PMS	10-08-2026 11:46	394.7 hrs	5	Closed	Standard	CRITICAL
#341331	Casa Onze - Arpora (B0740)	Vansita Kedia	Operational Query	mycloud	CLOUD POS	10-08-2026 10:33	395.9 hrs	5	Closed	Standard	CRITICAL
#341318	FW: [EXTERNAL]: New Reservation simplotel for MATSUZOE Reservation No:NOVYKK (1249300000000125) - BluSalzz Collection - Lhasa Ayurveda & Wellness Resort, Kochi - Kerala	Pratishtha Arora	Operational Query	mycloud	PMS	10-08-2026 09:16	397.2 hrs	5	Closed	Low	CRITICAL
#341290	RE: IRF - Radhayam gust house guruvayoor SREE HOTELS & RESORTS PRIVATE LIMITED	Sreejith R	Setup	mycloud	PMS	10-08-2026 07:03	399.4 hrs	5	Closed	Standard	CRITICAL
#341276	RE: Urgent: Issue with Duplicate Booking Error	Pratishtha Arora	Operational Query	mycloud	PMS	10-08-2026 05:55	400.5 hrs	5	Closed	Standard	CRITICAL
#340435	PLEASE CHECK BOTH SCREENSHOTS AND BOOKING VOUCHER	Sreejith R	Operational Query	mycloud	PMS	04-08-2026 09:41	540.8 hrs	5	Closed	Standard	CRITICAL
#343820	Forecast Revenue Not Reflecting in Reports	Pratishtha Arora	Report Issue	mycloud	PMS	26-08-2026 09:37	12.8 hrs	4	Escalated	Standard	HIGH
#343816	Request for Backend Deletion – Duplicate PJV Against Single GRN \| E0701 – Effotel Indore	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	26-08-2026 09:32	12.9 hrs	4	Escalated	Standard	HIGH
#343812	FW: PMS ERROR 26.08.26	Sreejith R	Uncategorized	Unknown	Unknown	26-08-2026 09:26	13.0 hrs	4	Closed	Normal	HIGH
#343605	Request to Freeze Incorrectly Settled Entries	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	25-08-2026 08:10	38.3 hrs	4	Closed	Standard	HIGH
#342912	Request to Update GL Mapping in Post Interface (Club++) - Chain ID: Krisu\|Property ID: KRIS	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	20-08-2026 09:06	157.4 hrs	4	Closed	Standard	HIGH
#342619	Arrah (M0407) MIS not showing all Market segment.	Vansita Kedia	Report Issue	mycloud	PMS	18-08-2026 11:13	203.2 hrs	4	Closed	Standard	HIGH
#342370	MIS Format Modification \| Quorum	Manisha Gupta	Operational Query	mycloud	BACK-OFFICE	17-08-2026 05:36	232.9 hrs	4	Closed	Medium	HIGH
#342258	QGGN - Payment not reflecting in Prolific Bank GL Dated 31-07-2026	Manisha Gupta	Data Issue	mycloud	BACK-OFFICE	16-08-2026 08:17	254.2 hrs	4	Closed	Medium	HIGH
#342034	Proforma Invoice - Orange County \| Quarterly Period	Sreejith R	License	mycloud	PMS	14-08-2026 09:53	300.6 hrs	4	Closed	Standard	HIGH
#341872	PQ PRINT COPY	Kalyani Amrutphale	Report Issue	mycloud	BACK-OFFICE	13-08-2026 10:46	323.7 hrs	4	Closed	Standard	HIGH
#341870	Urgent - GST Calculation Discrepancy Between PMS and GDC - E0715 ENRISE BY SAYAJI, Chandrapur	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	13-08-2026 10:21	324.1 hrs	4	Closed	Standard	HIGH
#341826	Checks created with same check No.	Rishabh Kumar	Operational Query	mycloud	PMS	13-08-2026 06:39	327.8 hrs	4	Closed	Standard	HIGH
#341630	Urgent-e Invoice is not generating for B.No. TGF/2026/9439 Dt. 11.08.26 - Reg.	Nisha Jangid	Report Issue	mycloud	E-Invoicing	12-08-2026 04:34	353.9 hrs	4	Closed	Standard	HIGH
#341332	Urgent: PMS Booking Error – Sayaji Baroda & Effotel Indore	Pratishtha Arora	Operational Query	mycloud	PMS	10-08-2026 10:35	395.9 hrs	4	Closed	Standard	HIGH
#343835	HOTEL ID - N0593	Rishabh Kumar	Operational Query	mycloud	PMS	26-08-2026 10:27	12.0 hrs	3	OPEN	Standard	HIGH
#343833	Property Code - M0629 Issue While Printing Invoices	Vansita Kedia	Uncategorized	Unknown	Unknown	26-08-2026 10:17	12.2 hrs	3	OPEN	Normal	HIGH
#343636	Regarding June PMS Sale in GDC	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	25-08-2026 10:30	36.0 hrs	3	Closed	Standard	HIGH
#343588	Request for Guidance on Copying UDR Shell	Kalyani Amrutphale	Operational Query	mycloud	BACK-OFFICE	25-08-2026 06:42	39.8 hrs	3	Closed	Standard	HIGH
#343566	Request for rectifying the error in occupancy	Nisha Jangid	Report Issue	mycloud	PMS	25-08-2026 04:46	41.7 hrs	3	Closed	Standard	HIGH
#343465	Error comes In GST Invoices	Vansita Kedia	Operational Query	mycloud	E-Invoicing	24-08-2026 09:33	60.9 hrs	3	Closed	Standard	HIGH
#343377	Issue Of Generating E-Invoice in PMS	Nisha Jangid	Report Issue	mycloud	E-Invoicing	23-08-2026 15:27	79.0 hrs	3	Closed	Standard	HIGH
#343375	GSTR SALE DIFFERENCE	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	23-08-2026 15:06	79.4 hrs	3	Closed	Standard	HIGH
#342921	Taxes Not Showing on Tax Invoice	Pratishtha Arora	Operational Query	mycloud	ANDROID POS	20-08-2026 09:43	156.7 hrs	3	Closed	Standard	HIGH
#342890	MyCloud PMS Performance Issue	Nisha Jangid	Report Issue	mycloud	PMS	20-08-2026 06:47	159.7 hrs	3	Closed	Standard	HIGH
#342885	NC cover analysis	Nisha Jangid	General Query	mycloud	PMS	20-08-2026 06:30	160.0 hrs	3	Closed	Standard	HIGH
#342365	RE: SOFTWARE GLITCH.	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	17-08-2026 04:47	233.7 hrs	3	Closed	Standard	HIGH
#342364	Request to Enable Mandatory Guest Details Before Check-In	Nisha Jangid	General Query	mycloud	PMS	17-08-2026 04:38	233.8 hrs	3	Closed	Standard	HIGH
#342360	FW: FW: Amex Centurion Members Data Missing In Club Module	Shantanu Tiwari	Operational Query	mycloud	PMS	17-08-2026 04:11	234.3 hrs	3	Closed	Standard	HIGH
#341804	Amendment in guest confirmation	Vansita Kedia	Operational Query	mycloud	PMS	13-08-2026 04:45	329.7 hrs	3	Closed	Standard	HIGH
#341652	QC test Night audit.	Shantanu Tiwari	Operational Query	mycloud	PMS	12-08-2026 06:53	351.6 hrs	3	Closed	Standard	HIGH
#341650	Action Points – Training & IT Configuration	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	12-08-2026 06:42	351.8 hrs	3	Closed	Standard	HIGH
#341532	FW: E-invoicing Jul'26 - VVKDG	Vansita Kedia	Operational Query	mycloud	E-Invoicing	11-08-2026 11:31	371.0 hrs	3	Closed	Standard	HIGH
#341512	RE: NO GST Collected - VVALPY Inv no. VVAPY2627/1057 (Jul'26) E-Inv	Sreejith R	Operational Query	mycloud	PMS	11-08-2026 10:03	372.4 hrs	3	Closed	Standard	HIGH
#341357	Request for IP Binding & External Access Restriction	Vansita Kedia	Operational Query	mycloud	ANDROID POS	10-08-2026 12:40	393.8 hrs	3	Closed	Standard	HIGH
#340490	Repushing Rates Liberty Global	Shantanu Tiwari	Setup	mycloud	PMS	04-08-2026 15:48	534.7 hrs	3	Closed	Standard	HIGH
#343861	RE: (GL Account Posting Erro) ( GSTR-2 Report Error) (Application Program error)	Anushka Gandhi	Uncategorized	Unknown	Unknown	26-08-2026 12:37	9.9 hrs	2	OPEN	Normal	MEDIUM
#343860	BEVERAGE SALES	Vansita Kedia	Uncategorized	Unknown	Unknown	26-08-2026 12:33	9.9 hrs	2	OPEN	Normal	MEDIUM
#343854	Club Module Entry Not Reflecting in Prologic AR Module	Manisha Gupta	Uncategorized	Unknown	Unknown	26-08-2026 11:55	10.6 hrs	2	OPEN	Normal	MEDIUM
#343761	AP/GL Interface issue - BSHPL - BluSalz Hospitality Pvt. Ltd	Kalyani Amrutphale	Data Issue	mycloud	BACK-OFFICE	26-08-2026 04:15	18.2 hrs	2	Closed	Standard	MEDIUM
#343692	: E-invoicing error	Nisha Jangid	Report Issue	mycloud	E-Invoicing	25-08-2026 15:28	31.0 hrs	2	Closed	Standard	MEDIUM
#343676	RE: Breakfast rate plan created	Sreejith R	Operational Query	mycloud	PMS	25-08-2026 13:26	33.0 hrs	2	Closed	Standard	MEDIUM
#343662	RE: Comment limite	Pratishtha Arora	Operational Query	mycloud	PMS	25-08-2026 12:32	33.9 hrs	2	Closed	Low	MEDIUM
#343632	Discrepancy in City Ledger: Archive Report vs DSR Report	Pratishtha Arora	Report Issue	mycloud	PMS	25-08-2026 10:03	36.4 hrs	2	Closed	Standard	MEDIUM
#343514	FW: please check - Vendor Return Receipt	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	24-08-2026 13:53	56.6 hrs	2	Closed	Standard	MEDIUM
#343479	Sales Data not import data	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	24-08-2026 11:14	59.2 hrs	2	Closed	Standard	MEDIUM
#343470	E-Invoicing	Nisha Jangid	Report Issue	mycloud	E-Invoicing	24-08-2026 10:03	60.4 hrs	2	Closed	Standard	MEDIUM
#343452	FW: Unable to generate e invoice	Pratishtha Arora	Operational Query	mycloud	E-Invoicing	24-08-2026 08:34	61.9 hrs	2	Closed	Medium	MEDIUM
#343419	GSTR Amount Difference	Manisha Gupta	Uncategorized	Unknown	Unknown	24-08-2026 05:20	65.1 hrs	2	Closed	Normal	MEDIUM
#343262	Amendment in guest registration card	Nisha Jangid	General Query	mycloud	PMS	22-08-2026 13:11	105.3 hrs	2	Closed	Standard	MEDIUM
#343261	Amendment in guest confirmation	Nisha Jangid	General Query	mycloud	PMS	22-08-2026 13:05	105.4 hrs	2	Closed	Standard	MEDIUM
#343237	Cash Sale on Reflecting in Prolific.	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	22-08-2026 10:15	108.2 hrs	2	Closed	Standard	MEDIUM
#343217	Rate Difference in F&B and allowance	Sreejith R	Operational Query	mycloud	PMS	22-08-2026 07:15	111.2 hrs	2	Closed	Standard	MEDIUM
#343140	Mapping Rates	Vansita Kedia	Operational Query	mycloud	PMS	21-08-2026 13:21	129.1 hrs	2	Closed	Standard	MEDIUM
#343053	Archive Settlement Report \| UPI transactions total issue \| T0472	Vansita Kedia	Report Issue	mycloud	PMS	21-08-2026 07:21	135.1 hrs	2	Closed	Standard	MEDIUM
#342953	FW: Room Inventory problem	Pratishtha Arora	Operational Query	mycloud	PMS	20-08-2026 13:12	153.3 hrs	2	Closed	Standard	MEDIUM
#342942	Please Solve Problem As Per Screen Shot	Manisha Gupta	General Query	mycloud	BACK-OFFICE	20-08-2026 12:17	154.2 hrs	2	Closed	Standard	MEDIUM
#342940	LPO – KRISUMI CORPORATION PRIVATE LIMITED	Sreejith R	License	mycloud	BANQUETS	20-08-2026 12:01	154.5 hrs	2	Closed	Standard	MEDIUM
#342928	Fwd: LOCAL CARD ISSUE	Shantanu Tiwari	Training Issue	mycloud	PMS	20-08-2026 10:52	155.6 hrs	2	Closed	Standard	MEDIUM
#342809	Dummy data Deletion \|\| ESSENTIA RESIDENCY - (E0643)	Shantanu Tiwari	General Query	mycloud	PMS	19-08-2026 14:14	176.2 hrs	2	Closed	Standard	MEDIUM
#342728	RE: [qc] Issues Faced During Sayaji Item Master Upload - SAYA	Anushka Gandhi	Bug	mycloud	BACK-OFFICE	19-08-2026 06:04	184.4 hrs	2	Closed	Standard	MEDIUM
#342719	FW: Vedic Village Retreat Alleppey - 2537206591 Unmapped Rate Plan	Nisha Jangid	Report Issue	mycloud	Channel Manager	19-08-2026 05:44	184.7 hrs	2	Closed	Standard	MEDIUM
#342713	Request for Date-Wise Revenue Report Export Configuration in Touche System	Rishabh Kumar	Operational Query	mycloud	ANDROID POS	19-08-2026 05:15	185.2 hrs	2	Closed	Standard	MEDIUM
#342668	Re: [## 1372597 ##] The Little Earth Group - 2175 - Request for Direct Mapping of Little Earth on STAAH	Pratishtha Arora	Operational Query	mycloud	PMS	18-08-2026 16:35	197.9 hrs	2	Closed	Low	MEDIUM
#342590	Some items issue Return From Dept.	Kalyani Amrutphale	General Query	mycloud	BACK-OFFICE	18-08-2026 08:45	205.7 hrs	2	Closed	Standard	MEDIUM
#342585	Issue with Inclusion Download in Group Module – Hues Boutique Hotel (H0271)	Pratishtha Arora	Operational Query	mycloud	PMS	18-08-2026 08:25	206.0 hrs	2	Closed	Standard	MEDIUM
#342386	Store inventory	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	17-08-2026 06:44	231.7 hrs	2	Closed	Standard	MEDIUM
#342361	Auto Email Not Received - Reports	Nisha Jangid	Report Issue	mycloud	PMS	17-08-2026 04:13	234.2 hrs	2	Closed	Standard	MEDIUM
#341985	Fwd: PMS - Subscription Termination	Shantanu Tiwari	General Query	mycloud	PMS	14-08-2026 05:28	305.0 hrs	2	Closed	Standard	MEDIUM
#341927	Same KOT Printing Error Occurring Again	Vansita Kedia	Operational Query	mycloud	ANDROID POS	13-08-2026 16:25	318.0 hrs	2	Closed	Standard	MEDIUM
#341925	Issue: Single KOT order printing duplicate/double KOTs in Cloud POS App	Vansita Kedia	Operational Query	mycloud	ANDROID POS	13-08-2026 16:15	318.2 hrs	2	Closed	Standard	MEDIUM
#341913	Jivanta Hotel Shirdi - Request to Deactivate OTA, TripAdvisor & Website Mappings	Vansita Kedia	Operational Query	mycloud	PMS	13-08-2026 14:06	320.4 hrs	2	Closed	Standard	MEDIUM
#341888	License Renewal	Anushka Gandhi	License	mycloud	BACK-OFFICE	13-08-2026 11:55	322.6 hrs	2	Closed	Standard	MEDIUM
#341847	Touche Property Addition -	Anushka Gandhi	Setup	mycloud	BACK-OFFICE	13-08-2026 08:13	326.2 hrs	2	Closed	Standard	MEDIUM
#341691	LPO for BO & Flutter POS - Radhayam Guest House, Guruvayoor - SREE HOTELS & RESORTS PRIVATE LIMITED	Sreejith R	License	mycloud	BACK-OFFICE	12-08-2026 09:54	348.6 hrs	2	Closed	Standard	MEDIUM
#341653	Queries	Anushka Gandhi	Operational Query	mycloud	BACK-OFFICE	12-08-2026 07:03	351.4 hrs	2	Closed	Standard	MEDIUM
#341637	Discrepancy in EMMT Payment Received – Booking ID NH99190498936116	Nisha Jangid	General Query	mycloud	PMS	12-08-2026 05:33	352.9 hrs	2	Closed	Standard	MEDIUM
#341564	Rate Mapping New Corporate	Vansita Kedia	Operational Query	mycloud	Channel Manager	11-08-2026 13:36	368.9 hrs	2	Closed	Standard	MEDIUM
#341551	Debtor's control a/c difference - Property id B0735	Pratishtha Arora	Uncategorized	Unknown	Unknown	11-08-2026 12:58	369.5 hrs	2	Closed	Normal	MEDIUM
#341518	Unable to Edit Members Profile in Club Module	Shantanu Tiwari	Operational Query	mycloud	Club++	11-08-2026 10:32	371.9 hrs	2	Closed	Medium	MEDIUM
#341371	WebProl user assign store access	Anushka Gandhi	General Query	mycloud	BACK-OFFICE	10-08-2026 13:52	392.6 hrs	2	Closed	Standard	MEDIUM
#341322	Queries	Anushka Gandhi	Operational Query	mycloud	BACK-OFFICE	10-08-2026 09:46	396.7 hrs	2	Closed	Standard	MEDIUM
#340947	RE: [qc] Incorrect CGST/SGST Amount Populated in GST R2 – Sayaji Pune (S0705)	Anushka Gandhi	Data Issue	mycloud	BACK-OFFICE	07-08-2026 13:17	465.2 hrs	2	Closed	Standard	MEDIUM
#340921	Urgent: Discrepancy in Pax Count in Daily Sales Report	Nisha Jangid	General Query	PF India	PMS	07-08-2026 10:56	467.5 hrs	2	Closed	Standard	MEDIUM
#340732	Urgent: PMS Booking Posting Issue Leading to Overbooking	Sreejith R	Operational Query	mycloud	PMS	06-08-2026 08:07	494.3 hrs	2	Closed	Standard	MEDIUM